Privacy Policy
Effective Date: May 5, 2022
Asoro Automotive (“Asoro Automotive,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and automotive services.
Information We Collect
Depending on the services you use, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Residential or service address
- Profile information you choose to provide
Vehicle Information
- Vehicle make, model, year, and VIN
- Vehicle registration details
- Diagnostic reports
- Service history and repair records
- Vehicle maintenance information
Payment Information
When you make payments through our platform, payment information is processed securely by our payment partners. We do not store your complete debit or credit card information on our servers.
Location Information
With your permission, we may collect your device’s precise or approximate location while you use the mobile application.
We use your location only to provide location-based automotive services, including:
- Finding nearby mechanics and workshops
- Locating roadside assistance providers
- Finding towing services near you
- Displaying nearby fuel stations
- Finding nearby car wash and detailing services
- Locating electric vehicle (EV) charging stations
- Navigating to selected service providers
- Improving the accuracy of roadside assistance requests
For example, if your vehicle breaks down, we use your current location to help you quickly find the nearest available mechanic or towing service.
Location access is optional. You may disable location permissions at any time through your device settings, although some features may no longer function properly.
We do not sell your location information to third parties.
Device and Usage Information
We may automatically collect:
- Device model
- Operating system
- IP address
- Browser type
- App version
- Crash reports
- Usage analytics
- Log information
How We Use Your Information
We use your information to:
- Provide automotive services requested by you
- Connect you with mechanics, workshops, and other automotive service providers
- Schedule and manage vehicle service appointments
- Process payments securely
- Provide AI-powered vehicle diagnostics and recommendations
- Send appointment confirmations, service updates, and notifications
- Improve our products and services
- Provide customer support
- Detect fraud and maintain platform security
- Comply with legal and regulatory obligations
- Send marketing communications where you have provided consent
How We Share Your Information
We may share your information with:
- Independent mechanics and automotive workshops to fulfill requested services
- Towing and roadside assistance providers
- Payment processors for secure payment processing
- Cloud hosting and technology service providers
- Analytics providers to improve our services
- Government, law enforcement, or regulatory authorities when required by law
- Business partners only when necessary to deliver services you request
We do not sell your personal information.
Data Retention
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and SSL/TLS technology.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Request a copy of your personal data
- Lodge a complaint with an appropriate data protection authority
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Where required by law, we will notify you of material changes through the app, by email, or on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Asoro Automotive
Email: [email protected]
Phone: +234 810 596 3081
Website: https://www.asoroautomotive.com